Frequently Asked Questions

Yes! Browsing, searching, messaging, and listing items are all free. We only charge a 15% platform fee when a rental is completed. Lenders keep 85% of every rental.

Identity verification is optional but recommended. You can earn a verified badge three ways: a Stripe Identity photo-ID check (£3 fee), redeeming a coupon code, or completing 5 successful bookings. The badge shows a member has completed at least one of these routes — it is not necessarily a photo-ID check.

BorrowMe is currently focused on the UK. You can search for items by postcode or location, and filter by distance to find items near you.

Tools, garden equipment, camping gear, sports equipment, party supplies, electronics, musical instruments, furniture, and more — basically anything legal and safe to lend. Prohibited items include weapons, illegal goods, and hazardous materials.

You can upload up to 5 photos per item. We recommend clear, well-lit photos that show the item from multiple angles.

You can set daily, weekly, and monthly rates. You must set at least one pricing option. Consider the item's value, condition, and what similar items charge in your area.

Rentals have a £1 minimum — payment processing requires a nonzero charge. If you want to lend for free, arrange it outside the platform; BorrowMe bookings always involve a paid rental.

Payments are processed securely through Stripe. When you book an item, the funds are held on the platform’s Stripe account until the rental completes, then paid out to the lender via Stripe Connect.

Funds are transferred to your Stripe account after the rental completes. You need to set up Stripe Connect to receive payouts — this takes about 5 minutes.

Report the issue through the booking support link and include clear evidence. If the listing required a refundable deposit hold, BorrowMe support can review whether some or all of it should be charged. The lender cannot charge a deposit without that review.

Yes, both borrowers and lenders can cancel bookings. If a lender cancels after payment, the borrower receives a full refund. If a borrower cancels, refund terms depend on timing.

Every user can verify their identity, and our two-way review system builds accountability. Start with lower-value items if you're unsure, and always use in-app messaging to communicate.

After each completed rental, both the borrower and lender can leave a 5-star rating and written review. Reviews are public on user profiles and help others make informed decisions.

Visit our support page or email support@borrowme.uk. We take all reports seriously and will investigate any issues promptly.

You can request account deletion from your profile settings. We will remove your personal data in accordance with GDPR. Your listings and messages will be permanently deleted.

Yes. Under GDPR, you have the right to access all your data. You can request a data export from your account settings.

Your email and phone number are never shown to other users. Only your display name, profile photo, location (city-level), and reviews are visible publicly.